We hope you enjoy your purchase fron Herb Pills. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange as long as the product remains unopened.
There is one shipping fee for all UK buyers which is £4.99.
Use code: STARTMJ for free delivery on your first order.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.
RETURN PROCESS
To return an item, please email customer service at customerservices@herbpills.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number we will also email you a return address to return your item/s.
Please note, you will be responsible for all return shipping charges except in cases where you have received items which don’t match your order. We strongly recommend that you use a trackable method to send us your return.
REFUND PROCESS AFTER RECEIVING THE ITEM
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five 5 days from the receipt of your item to process your return or exchange. From this period, refunds may take up to 10 business days to appear in your account, depending on your bank or credit card company’s processing time. We will notify you by email when your return has been initiated.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
customerservices@herbpills.co.uk